I hope you and your family are holding up during this difficult time.
We are open and grateful to serve you. However, with many customers ordering healthy beauty products, things are a little backed up right now. We are experiencing heightened wait times for deliveries, customer support and limited product availability on select items. Rest assured, we're working hard to restock, process and ship all orders as quickly as possible and decrease wait times to engage with our support representatives during this challenging time.
Please allow a few extra days for order processing during this time. You will receive a tracking link as soon as your order ships.
Here are some additional steps we’re taking:
1. Health & Safety: The health, wellness and safety of our Love Your Self All Natural family remains our top priority. We’re providing additional protective and sanitization support for our fulfillment team members and closely monitoring associate health and well-being and recommending they stay home if necessary. We are also requiring remote work wherever feasible and following the necessary CDC and government guidelines to ensure everyone’s safety.
2. Cleaning & Sanitization: Completing specialized cleaning and sanitization protocols with outside disinfectant professionals at our fulfillment operations.
3. Improving Product Availability: We are working closely with our suppliers to re-stock and build inventory on important categories including hand sanitizers.
4. Pricing: We are 100% committed to never engage in surge pricing. We will continue to offer all products at the same (or better) value you’ve come to trust us to offer over the years.
5. Adding Resources: We are working to rapidly add resources to our fulfillment and customer service operations as quickly as possible to help us better service customers during this time with faster ship times and shorter waits.
6. Support: Our Wellness Consultants are standing by to answer your questions and provide the additional support you need to help you maintain clear skin & healthy hair.
Thank you for your understanding and support. We value our role and responsibility in providing you with quality healthy beauty products you need to stay healthy and safe during these unprecedented times. Please stay safe, we are here for you.
Founder & CEO, Love Your Self All Natural